OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We try our best to accurately represent our products in our photos. However, slight variations may occur due to the natural materials used in our wooden toys.

Where can I view my sales receipt?

A copy of your sales receipt will be emailed to you after your order is complete. You can also view your order history and receipt by logging into your account on our website.

How can I return an item?

We offer a hassle-free return policy. Please visit our returns page for detailed instructions on how to return an item.

Will you restock items indicated as “out of stock?”

We try our best to keep our inventory up-to-date. If an item is out of stock, you can sign up for our email notification list to be notified when it is restocked.

Where can I ship my order?

We currently ship to US, UK Europe and Middle East countries.

How can I become a wholesale distributor of GeroCrew toys?

We welcome qualified businesses to become wholesale distributors of GeroCrew toys. Please visit our wholesale page for more information and to apply for a wholesale account.

What are the benefits of becoming a GeroCrew wholesale distributor?

As a GeroCrew wholesale distributor, you will receive competitive pricing, priority access to new products, copyrighted/patent designs and marketing analysis.

What are the minimum order requirements for wholesale distributors?

We have minimum order requirements in place for wholesale distributors. Please contact us for more information.

Do you offer drop shipping for wholesale distributors?

We do not currently offer drop shipping for wholesale distributors.

Can I sell GeroCrew toys on Amazon?

Thank you for your interest in selling GeroCrew toys! At this time, we do not allow sales of our products through Amazon resellers. We are focused on controlling the brand experience for our customers and ensuring our products are represented accurately.

 
How can I become a GeroCrew influencer or affiliate?

We're always looking for passionate individuals to join the GeroCrew family! If you have a strong social media presence and a love for wooden toys, we encourage you to apply. Please visit our influencer page for more information and to apply.

What are the requirements to be a GeroCrew influencer or affiliate?

We look for influencers and affiliates who share our values of creativity, imagination, and the power of play. A strong social media following (with a focus on parents or children) and a genuine love for our products are key.

 

How does the GeroCrew commission/affiliate program work?

Once approved, you'll receive a unique affiliate link to share with your audience. When someone clicks on your link and makes a purchase on our website, you'll earn a commission on the sale.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS